Maintenance

We keep your investment safeguarded

We know that a well-maintained home results in quicker rentals, lower turnovers, and in general, happier tenants! We offer our residents a secure portal to submit all maintenance issues, which can be accessed online with a simple click. Our Vendors are trustworthy and very quick to respond. We coordinate and communicate with the tenants, with you, and vendors for our maintenance scenarios. Protecting and maintaining your home and your investment is a top priority for us.

Vendor bills and receipts are emailed monthly with Owner Statements and are also available through our online Owner Portal.

At TouchPoint, we have built our company to cater to owners who prioritize well-maintained properties and prefer a hands-off approach to the management process.

• In order to maximize profitability and provide the best rental experience, it is important to attract highly qualified tenants in a short period of time. Once a tenant is secured, the goal is to ensure their continued occupancy and lease renewal, which helps minimize vacancy and turnover costs, such as prolonged vacancy, end-of-lease repairs, and tenant placement fees.
• Highly qualified tenants are reliable in paying rent on time and taking good care of the property. They are attracted to well-maintained properties, while lower-qualified tenants are often left with poorly maintained options due to limited choices.
• To retain great tenants, it is crucial to be responsive to their maintenance needs and promptly address any issues. With TouchPoint, we provide ongoing property evaluations, detailed condition reports, and maintenance proposals to keep your property in the best possible condition. Our dedicated team coordinates and handles necessary maintenance on your behalf, ensuring you are kept informed throughout the process.
• We require tenants to report any maintenance issues they encounter, and our two dedicated maintenance coordinators are available 24/7 to assess the validity of service requests and guide tenants through troubleshooting steps to resolve minor problems at no additional cost.
• If the issue cannot be resolved over the phone, we create a work order and dispatch qualified repair vendors to troubleshoot and fix the problem. You will receive email notifications about the work order, and we will follow up with you once the situation is under control.
• All our vendors are licensed, insured, and committed to delivering quality work at fair prices. We have a wide range of vendors for various services, including cleaning, yard maintenance, HVAC repair, painting, flooring, punch lists, and major renovations.
• Our vendors assess the cause of the problem and determine if it is normal wear and tear (owner's responsibility) or tenant misuse/neglect (tenant's responsibility) based on our lease agreement. For repairs exceeding $500, we will present a remediation plan for your approval before proceeding.
• Once repairs are completed, we cover the vendor's payment from your rental proceeds, or we may request payment through your online owner portal. This portal provides 24/7 access to inspection reports, financial reports, and invoices for your review.

How This Benefits You

• We offer quality repairs at competitive prices
• You can rest easy knowing your home is protected nights, weekends and holidays
• Accurate billing so you can keep track of your investment
• Prompt response to protect your property and keep your tenants happy